Recent Posts

Facial Coverings

7/30/2020 (Permalink)

Masks, scarves or cloth facial coverings have always been an effective way to protect oneself from airborne pollutants such as allergens, pollens, bacteria and viruses. Every year spring time blossoms, it brings with it waves of pollens, with the hundreds of willow trees in our neighborhood, producing their fluffy catkin friends and the sniffles that follow. On a dusty day I wear a mask when I’m mowing my yard, as it really helps with my sinus allergies by blocking the dust and grass debris. Besides the two most popular types of masks, surgical and respirators N95 and N99, do it yourself (DIY) masks are really becoming a popular option for when surgical mask and respirators are not available.

The CDC now recommends wearing cloth face coverings in public settings where other social distancing measures are difficult to maintain, like grocery stores, various retailers, restaurants and especially pharmacies. And now that we’re coming into the month of August I can say with confidence that we will have to wear facial coverings for the remainder of the year and most likely until the vaccine for Covid is well established, and that might not be until late spring of 2021. So if you have to wear a mask/facial covering you might as well have fun with it or shall I say some fun on it.

 If you are a business owner, and you have a business logo, you should have cloth facial wear with your business logo on them, and have multiple ones. I know that hundreds of SERVPROs nationwide have had cloth masks made up with their logos, for their production, marketing and office staff to proudly display to others. And also just to give away. You could have some coverings logo’d with your favorite sports team. With your favorite uplifting quote. You could have a scripture from the Bible put on a few. With the Holidays coming sooner than later, you could have “the great pumpkin” - Charlie Brown or “Santa Clause is coming to town”. I am very positive that “Merry Christmas” on many masks will sure be a welcoming sight, and on the faces of young and old, when December first comes. You could even have a picture of your pet placed on one or even pay respect to a family member or friend who has passed.

Great conversations will be had by many if we all want to have some fun and stop stressing over the fact of having to wear one. The time will come when we will not have to wear a mask, but until then, let’s be kind, be creative and have some fun. 

Oh the Year

6/30/2020 (Permalink)

Coming into the year 2020, optimism for a record year in sales was very high. The excitement of some of the major holidays falling on a Friday or Saturday added to the joy of what the year could bring. Valentine's was on a Friday as is the delight of Christmas. The Fourth of July celebration along with Halloween is a Saturday Night dream for kids and adults. Marketing to insurance agents, adjusters, property managers and various business owners during this year was going to be super exciting. I mean, it's 2020, perfect vision for a super strong and exciting year.  However, as the month of February closed and the days leading up to March 13th became nerve-racking, it became evident that this year was going to be far from what we all expected.  We had never heard of nor been through what some were calling a “pandemic” and we didn’t know what was going to happen thus causing “fear of the unknown”.

March 13th was a Friday, no less, and that was the day my sales, marketing and community involvement world drastically change and it is not the same today nor will it be for some time. During the “stay home-stay healthy” order, I had fear, stress and depression fill my soul. I used to be able to stop in and visit with agents and business owners face to face. Direct communication was/is key for me and not being able to do this made me feel weak, like I was not doing my job. Weekly Rotary meetings screeched to a halt as did the fundraising for the local non-profits I help with. In person board meetings are a thing of the past, for now, as Zoom and other virtual meeting platforms have arose to help us all communicate and try to bring a little normalcy to our lives. Every August for the past 8 years we hosted a blood drive to support the American Red Cross. That might not happen this year and the impact of that will be felt by many. We all are certainly living with a different mind-set today. We have different attitudes and even our personalities have changed. One thing has changed with our appearance and that is the fact we must cover our faces with a mask. A person can learn a lot from a person’s facial expression and their smile. But with all that being said, the sales & marketing show must go on.

For any business in the Longview/Kelso area, or even nationwide, the sales and marketing department must continue on the engagement path. If not for growth then for continued presence, and SERVPRO of Longview/Kelso is no different. Constant encouraging emails to Center of Influences are a must and at an all time high of need. Meaningful and fun social media posts are vital. As said by the Chief Executive Officer of SERVPRO, Rick Isaacson, “There’s no sugar coating it, the pandemic has challenged the SERVPRO system like never before, and it will take tenacious focus to recover.” Rick went on to say that we are “tough and resilient.” That we are and we have learned that from the top down. In today’s marketing world, we need to stay top of mind more than ever. The consumer has many distractions. Perhaps radio ads may prove to have a more effective reach today than last year. Same can be said about paid social media ads. Get out and walk the streets dressed in SERVPRO with a verbal greeting to all you see. Involvement in the community can be helping with an online virtual fundraising auction, to help support a non-profit, instead of an in-person auction. Be bold, be a keyboard worrier. We must not give up as an individual for this fight is a team fight. And as Team SERVPRO, we will win.

The Summer Season

6/26/2020 (Permalink)

BBQ in grass with SERVPRO log BBQ with Plenty of Room

Summer is “fun in the sun”. Summer is friends and family gatherings and celebrations. Summer is fireworks, parades, car shows and barbecues. While having a wonderful time and creating some fond memories, we all need to be aware of a danger that can wipe away all the fun and joy summer barbecuing can bring. Along with all the festivities, sadly there are plenty of statics that cause concern and draws attention to some facts of neglect. According to the National Fire Protection Association (NFPA) in 2014-2018, grills, hibachis or barbecues were involved in an average of 10,600 home fires per year, including an average of 4,900 structure fires and 5,700 outside or unclassified fires. These fires caused annual averages of 10 civilian deaths, 160 reported civilian injuries, and $149 million in direct property damage. July is the peak month for grill fires (18%), including both structure, outdoor or unclassified fires, followed by June (15%), May (13%) and August (12%). Five of every six grills involved in home fires were fueled by gas (84 percent), while 12 percent used charcoal or another solid fuel and sixty-one percent of all households own a gas grill. Another fact that can steal the joys of summer is visits to emergency room. Also according to NFPA, an average of 19700 individuals visits the ER per year from injuries involving grills, including 9500 for thermal burns.

There is nothing like outdoor grilling. It is one of the most popular ways to cook today. So how can we have a fun, safe and memory making summer while grilling up some tasty foods? Follow these simple tips, provided by NFPA, and you will be on the way to safe grilling and tasty eats. First off, if you have not used your grill for awhile, check the tank hose for cracks. You can also apply a light soap/water solution to the hose. If you see bubbles, there is a leak and do not use. BBQ grills should only be used outdoors and the grill should be placed well away from the home, deck railings and out from under eaves and overhanging branches. Keep your grill clean by removing grease or fat buildup from the grills and in trays below the grill. Keep children and pets at least three feet away from the grill area and never leave your grill unattended. Always make sure your gas grill lid is open before lighting it and when you are finished, please allow a cool down of your grill before place the cover on it or move it back to its place.

For Charcoal grills, there are several ways to get the charcoal ready to use. Charcoal chimney starters allow you to start the charcoal using newspaper as a fuel and if you use a starter fluid, use only charcoal starter fluid. Never add charcoal fluid or any other flammable liquids to the fire. Keep charcoal fluid out of the reach of children and away from heat sources. There are also electric charcoal starters, which do not use fire. Be sure to use an extension cord for outdoor use. When you are finished grilling, let the coals completely cool before disposing in a metal container.

 We here at SERVPRO hope this information is helpful. Be smart, be cautious and be proactive this and every season. Enjoy your family your friends. Make wonderful memories and have a blast doing so. Happy Summer 2020.

We are Cleaning Experts

3/23/2020 (Permalink)

SERVPRO Logo Here to Help Our Community – SERVPRO of Longview/Kelso.

SERVPRO is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – SERVPRO of Longview/Kelso, (360)703-3884.


Mold Remediation and Restoration for your Commercial Business.

2/10/2020 (Permalink)

Mold remediation in a commercial building. If you see signs of mold- Call us today (360) 703-3884 SERVPRO of Longview/Kelso.

Commercial buildings are huge investments, which would make sense why finding the right building to invest in requires a lot of vetting. Along with checking square footage, the surrounding area, plumbing, wiring and the works, a mold inspection should be immediate also.

Professional mold inspections in commercial buildings are a fairly new concept. Health issues brought about by mold was not advocated for until the 90s, when a light was shed on the possible consequences of mold infestations. Now, homeowners and business owners alike are meticulous in inspecting for mold when purchasing a building, as they should be.

Mold can grow on virtually any surface, so long as it is presented with a damp enough climate to persist. Mold spores can be extremely apparent via smell or sight, or it can only be detected through specific testing. Mold survives on or “eats” away at materials, causing damage and change to the look, smell, or structure of whatever it is affecting. Structural changes can include the reliability or strength for a building. For an investor or building owner, this could raise working hazards and building safety.

Allowing employees to work within mold-ridden spaces is another costly situation. Due to mold’s potential health risk, employers and building owners should be weary of allowing employees, visitors, tenants or vendors to inhabit the building. Even if the mold is quarantined to one specific area, it still has the potential to travel through HVAC systems, affecting other areas.

If you are purchasing or currently own a commercial building, a mold inspection should be mandated. A commercial mold remediation company such as your locally owned SERVPRO can perform visual assessments, sampling, and mold remediation strategies. Even if mold is not found, remediation companies can provide insight into future issues. Any situation that is a potential playground for moisture accumulation and mold growth will be addressed by a professional. This includes a leaking roof, structural characteristics that may allow water into the building, building maintenance issues or more.

Scheduling pre-move in mold inspections as well as implementing routine inspections, especially in Southwest Washington, are vital to your building and business.

Call SERVPRO of Longview/Kelso today at (360) 703-3884. 

3 Reasons Water Damage Calls for a Professional.

2/10/2020 (Permalink)

A leaking faucet. Water damage escalates to mold and microbial growth in just a few days, so don't wait to call SERVPRO (360) 703-3884.

An overflowing bathtub or a leaking pipe may occur from time to time for some homeowners. Small mishaps like these are a daily occurrence and are usually handled without any second thoughts once the cleanup is done. Calls for water damage estimates usually are made when there are big leaks or major flooding and the need for restoration is undeniable. It is also rationale, however, to call during small floods and leaks for more than just reassurance.

Why You Should Call a Professional

1. Each category of water is different

There are three categories of water: clean, gray, and black. Water falls into each category based on its source. Each source has different implications including safety precautions and cleanup needs. This means that just because a small flood at home may have water that is “clean”, the water can be potentially harmful, needing more than just a mop and some rags to clean.

2. More than the floors may be wet

If there is slight flooding in your kitchen, bathroom, or laundry room, these areas most likely are surrounded by tile; they are also surrounded by building materials like cupboards or drywall. Drywall, unbeknownst to you, may become saturated with water and extremely heavy. The more water the drywall holds the more unstable it becomes, causing structural damage that you may not be aware of.

Electrical wires or appliances may have also taken on water, causing a high risk to homeowners as this may pose damage later on for these items.

3. You don't have the proper equipment

If a flood appears to be small and contained, there may not be a question as to the length of time the water has been apparent. Without properly vetting all surrounding areas and building materials, it is impossible to tell if a “small” flood was truly small and non-damaging. Homeowners lack the ability to make these assessments. Homeowners also lack the proper equipment to dry out areas that have experienced water damage. Even the smallest amount of moisture left, given the right environment, can pose the threat of mold damage.

When it comes to floods and accompanying water damage, leave the cleanup to the pros. Regardless of the size or area affected, water has the ability to permeate through many materials, locking moisture in where it should not exist. Call a local professional restoration company like SERVPRO of Longview/Kelso to handle all of your water cleanup needs.

How does SERVPRO help with Insurance Claims?

2/5/2020 (Permalink)

SERVPRO Thanking our customers. If you have experienced water of fire damage, don't wait and call SERVPRO and your insurance agent for claim services immediately.

When the unthinkable happens and your worst nightmare comes true with a flood or fire in your home, help is available. Different key groups play important roles to ensure you can stay in or return to your home. Firefighters, disaster cleanup and restoration professionals, and your insurance company. They will do their part to make the process as pain free as possible. If you choose an experienced, reputable restoration team such as SERVPRO, they’ll make sure claim services go smoothly.

SERVPRO Specialties

When you need an emergency response cleanup and repair team, there are plenty of choices. But few can do what SERVPRO offers. The team will do the following for you:

  • Work effectively with your insurance company to process claims.
  • Come on the scene in a timely manner and complete the job quickly.
  • Use best practices and techniques to clean up and restore your home.
  • Provide excellent customer service.

Importance of Insurance Coverage

Even small floods or fires can cause costly damage to your home. While you may not be able to replace all items, you can have peace of mind knowing that you shouldn’t have to front the bill. This is why you pay for reliable, reputable insurance. Claim services shouldn’t have to be difficult to work with. You can make things even easier when you hire the professionals at SERVPRO. They know how to work in tandem with your insurance agent. Because of the team’s efficiency and reliability, the insurance company can process your claims quickly and without issues.

What the Insurance Company Wants

Your insurance agent will ask for details of the incident and the extent of the damage. The repair and restoration team will conduct a thorough investigation and will assess the damage and what needs to happen to repair or replace it. The team will share these findings with the insurance company.

Don’t waste any time following a flood or fire. Call SERVPRO of Longview/Kelso (360) 703-3884 and your insurance agent for claim services immediately.

SERVPRO of Longview/Kelso is Faster to Any Size Disaster!

2/5/2020 (Permalink)

New transit van equiped and ready! Finding a company that is faster to any size disaster can reduce costs and minimize further damage.

When disaster strikes, you need a company that can be faster to any size disaster. When water begins to invade a space, mold can begin forming in as little as 48 hours and fire can leave a building exposed to the elements. So, whatever type of disaster you have experienced, a quick turnaround time is a must. If you have sustained damage inside your residential or commercial property, the company you choose should be highly trained, experienced, and able to use advanced technology.

Types of Services

When looking for help to repair and restore your property, finding a company that is faster to any size disaster can reduce costs and minimize further damage. A solid restoration company should have the experience and skills to ensure all the necessary tasks are completed from assessment through restoration. Common restoration services you may need help with:

  • Mold remediation
  • Fire damage restoration
  • Water damage restoration
  • Cleanup services
  • Storm damage restoration
  • Disinfection

When you file an insurance claim, your adjuster can usually recommend a preferred vendor that offers all of these services but you can request your own.

How it Fits Together

When the experts get onsite, they may assess the damage and put emergency measures in place. This could be stopping a leak or covering a broken window. If there is water damage, they may set up special equipment to begin the drying process. At this time or during a later visit, the team may remove damaged items, disinfect, or repair certain areas. At the end of the process, they may replace damage items and make the area look like the damage never even happened.

A professional cleanup and restoration company that is faster to any size disaster can help stop further damage from occurring. If you find that you have sustained damage to your property in Longview/Kelso or the surrounding areas, hiring a local company that is here and available 24/7 can save you time, money, and hassle.

Simply put, Psychrometry is The Science behind Structural Drying.

1/30/2020 (Permalink)

The science of drying. The science of drying.Psychrometry is just one of the technical aspects of restoration drying.

Water damage is a scary thought for any home or business owner. There are so many causes and sources of water damage ranging from sewage drain back up to burst or frozen pipes. The naked eye alone can not identify how far or deep the damage has traveled. Which is why it's essential to work with a trained professional to locate all the water damage within a property and to fully understand the science of drying the affected areas.

So What is Psychrometry?

Psychrometry is the study of the air and its properties. The properties of temperature, humidity, vapor pressure and dew point are measured to evaluate air conditions in the structure, enabling a SERVPRO Franchise Professional to create the proper atmosphere for more efficient drying. 

Water can damage materials in two ways: first, by absorption through direct contact with water; and second, absorption of moisture from the air. Measuring the moisture content of the air is critical to the drying process. Similarly, during the raining seasons the moisture content of the air is high while during summers and winters its low.

Understanding these conditions and their relationship to each other will assist in determining what equipment will be needed as well as how long it will take to dry a structure and its contents. Tracking and recording these numbers daily also assures you of a successful job completion.

At SERVPRO of Longview/ Kelso we employ several tools and techniques to aid the drying process and accelerate it as well. Our most important asset is our people and the knowledge they bring to the damaged property. We are highly trained teams of IICRC Certified Water damage restoration professionals. This means when you call SERVPRO of Longview/ Kelso you are getting the highest quality of professionals to address any size disaster. We are very proud to be a leader in the emergency services and disaster restoration industry.

Water Damage Assessment for Commercial Properties.

1/28/2020 (Permalink)

A SERVPRO technician working at a commercial building. SERVPRO Damage Assessment Practices.

Flooding and water damage events in Southwest Washington commercial properties are often complex with numerous issues that require a knowledgeable and flexible response. Whether we’re dealing with a relatively small water cleanup scenario or a large scale event, we work quickly to assess each unique situation and isolate the damaged area. In many instances, normal operations can continue in a temporary space while we restore your facility.

Restoring Commercial Properties Presents Unique Challenges

Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need.

About SERVPRO of Longview/ Kelso

SERVPRO of Longview/ Kelso, specializes in the cleanup and restoration of commercial and residential property after a water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Have a question?

Call us today (360) 703-3884