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We are Cleaning Experts

3/23/2020 (Permalink)

SERVPRO Logo Here to Help Our Community – SERVPRO of Longview/Kelso.

SERVPRO is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – SERVPRO of Longview/Kelso, (360)703-3884.


Mold Remediation and Restoration for your Commercial Business.

2/10/2020 (Permalink)

Mold remediation in a commercial building. If you see signs of mold- Call us today (360) 703-3884 SERVPRO of Longview/Kelso.

Commercial buildings are huge investments, which would make sense why finding the right building to invest in requires a lot of vetting. Along with checking square footage, the surrounding area, plumbing, wiring and the works, a mold inspection should be immediate also.

Professional mold inspections in commercial buildings are a fairly new concept. Health issues brought about by mold was not advocated for until the 90s, when a light was shed on the possible consequences of mold infestations. Now, homeowners and business owners alike are meticulous in inspecting for mold when purchasing a building, as they should be.

Mold can grow on virtually any surface, so long as it is presented with a damp enough climate to persist. Mold spores can be extremely apparent via smell or sight, or it can only be detected through specific testing. Mold survives on or “eats” away at materials, causing damage and change to the look, smell, or structure of whatever it is affecting. Structural changes can include the reliability or strength for a building. For an investor or building owner, this could raise working hazards and building safety.

Allowing employees to work within mold-ridden spaces is another costly situation. Due to mold’s potential health risk, employers and building owners should be weary of allowing employees, visitors, tenants or vendors to inhabit the building. Even if the mold is quarantined to one specific area, it still has the potential to travel through HVAC systems, affecting other areas.

If you are purchasing or currently own a commercial building, a mold inspection should be mandated. A commercial mold remediation company such as your locally owned SERVPRO can perform visual assessments, sampling, and mold remediation strategies. Even if mold is not found, remediation companies can provide insight into future issues. Any situation that is a potential playground for moisture accumulation and mold growth will be addressed by a professional. This includes a leaking roof, structural characteristics that may allow water into the building, building maintenance issues or more.

Scheduling pre-move in mold inspections as well as implementing routine inspections, especially in Southwest Washington, are vital to your building and business.

Call SERVPRO of Longview/Kelso today at (360) 703-3884. 

3 Reasons Water Damage Calls for a Professional.

2/10/2020 (Permalink)

A leaking faucet. Water damage escalates to mold and microbial growth in just a few days, so don't wait to call SERVPRO (360) 703-3884.

An overflowing bathtub or a leaking pipe may occur from time to time for some homeowners. Small mishaps like these are a daily occurrence and are usually handled without any second thoughts once the cleanup is done. Calls for water damage estimates usually are made when there are big leaks or major flooding and the need for restoration is undeniable. It is also rationale, however, to call during small floods and leaks for more than just reassurance.

Why You Should Call a Professional

1. Each category of water is different

There are three categories of water: clean, gray, and black. Water falls into each category based on its source. Each source has different implications including safety precautions and cleanup needs. This means that just because a small flood at home may have water that is “clean”, the water can be potentially harmful, needing more than just a mop and some rags to clean.

2. More than the floors may be wet

If there is slight flooding in your kitchen, bathroom, or laundry room, these areas most likely are surrounded by tile; they are also surrounded by building materials like cupboards or drywall. Drywall, unbeknownst to you, may become saturated with water and extremely heavy. The more water the drywall holds the more unstable it becomes, causing structural damage that you may not be aware of.

Electrical wires or appliances may have also taken on water, causing a high risk to homeowners as this may pose damage later on for these items.

3. You don't have the proper equipment

If a flood appears to be small and contained, there may not be a question as to the length of time the water has been apparent. Without properly vetting all surrounding areas and building materials, it is impossible to tell if a “small” flood was truly small and non-damaging. Homeowners lack the ability to make these assessments. Homeowners also lack the proper equipment to dry out areas that have experienced water damage. Even the smallest amount of moisture left, given the right environment, can pose the threat of mold damage.

When it comes to floods and accompanying water damage, leave the cleanup to the pros. Regardless of the size or area affected, water has the ability to permeate through many materials, locking moisture in where it should not exist. Call a local professional restoration company like SERVPRO of Longview/Kelso to handle all of your water cleanup needs.

How does SERVPRO help with Insurance Claims?

2/5/2020 (Permalink)

SERVPRO Thanking our customers. If you have experienced water of fire damage, don't wait and call SERVPRO and your insurance agent for claim services immediately.

When the unthinkable happens and your worst nightmare comes true with a flood or fire in your home, help is available. Different key groups play important roles to ensure you can stay in or return to your home. Firefighters, disaster cleanup and restoration professionals, and your insurance company. They will do their part to make the process as pain free as possible. If you choose an experienced, reputable restoration team such as SERVPRO, they’ll make sure claim services go smoothly.

SERVPRO Specialties

When you need an emergency response cleanup and repair team, there are plenty of choices. But few can do what SERVPRO offers. The team will do the following for you:

  • Work effectively with your insurance company to process claims.
  • Come on the scene in a timely manner and complete the job quickly.
  • Use best practices and techniques to clean up and restore your home.
  • Provide excellent customer service.

Importance of Insurance Coverage

Even small floods or fires can cause costly damage to your home. While you may not be able to replace all items, you can have peace of mind knowing that you shouldn’t have to front the bill. This is why you pay for reliable, reputable insurance. Claim services shouldn’t have to be difficult to work with. You can make things even easier when you hire the professionals at SERVPRO. They know how to work in tandem with your insurance agent. Because of the team’s efficiency and reliability, the insurance company can process your claims quickly and without issues.

What the Insurance Company Wants

Your insurance agent will ask for details of the incident and the extent of the damage. The repair and restoration team will conduct a thorough investigation and will assess the damage and what needs to happen to repair or replace it. The team will share these findings with the insurance company.

Don’t waste any time following a flood or fire. Call SERVPRO of Longview/Kelso (360) 703-3884 and your insurance agent for claim services immediately.

SERVPRO of Longview/Kelso is Faster to Any Size Disaster!

2/5/2020 (Permalink)

New transit van equiped and ready! Finding a company that is faster to any size disaster can reduce costs and minimize further damage.

When disaster strikes, you need a company that can be faster to any size disaster. When water begins to invade a space, mold can begin forming in as little as 48 hours and fire can leave a building exposed to the elements. So, whatever type of disaster you have experienced, a quick turnaround time is a must. If you have sustained damage inside your residential or commercial property, the company you choose should be highly trained, experienced, and able to use advanced technology.

Types of Services

When looking for help to repair and restore your property, finding a company that is faster to any size disaster can reduce costs and minimize further damage. A solid restoration company should have the experience and skills to ensure all the necessary tasks are completed from assessment through restoration. Common restoration services you may need help with:

  • Mold remediation
  • Fire damage restoration
  • Water damage restoration
  • Cleanup services
  • Storm damage restoration
  • Disinfection

When you file an insurance claim, your adjuster can usually recommend a preferred vendor that offers all of these services but you can request your own.

How it Fits Together

When the experts get onsite, they may assess the damage and put emergency measures in place. This could be stopping a leak or covering a broken window. If there is water damage, they may set up special equipment to begin the drying process. At this time or during a later visit, the team may remove damaged items, disinfect, or repair certain areas. At the end of the process, they may replace damage items and make the area look like the damage never even happened.

A professional cleanup and restoration company that is faster to any size disaster can help stop further damage from occurring. If you find that you have sustained damage to your property in Longview/Kelso or the surrounding areas, hiring a local company that is here and available 24/7 can save you time, money, and hassle.

Simply put, Psychrometry is The Science behind Structural Drying.

1/30/2020 (Permalink)

The science of drying. The science of drying.Psychrometry is just one of the technical aspects of restoration drying.

Water damage is a scary thought for any home or business owner. There are so many causes and sources of water damage ranging from sewage drain back up to burst or frozen pipes. The naked eye alone can not identify how far or deep the damage has traveled. Which is why it's essential to work with a trained professional to locate all the water damage within a property and to fully understand the science of drying the affected areas.

So What is Psychrometry?

Psychrometry is the study of the air and its properties. The properties of temperature, humidity, vapor pressure and dew point are measured to evaluate air conditions in the structure, enabling a SERVPRO Franchise Professional to create the proper atmosphere for more efficient drying. 

Water can damage materials in two ways: first, by absorption through direct contact with water; and second, absorption of moisture from the air. Measuring the moisture content of the air is critical to the drying process. Similarly, during the raining seasons the moisture content of the air is high while during summers and winters its low.

Understanding these conditions and their relationship to each other will assist in determining what equipment will be needed as well as how long it will take to dry a structure and its contents. Tracking and recording these numbers daily also assures you of a successful job completion.

At SERVPRO of Longview/ Kelso we employ several tools and techniques to aid the drying process and accelerate it as well. Our most important asset is our people and the knowledge they bring to the damaged property. We are highly trained teams of IICRC Certified Water damage restoration professionals. This means when you call SERVPRO of Longview/ Kelso you are getting the highest quality of professionals to address any size disaster. We are very proud to be a leader in the emergency services and disaster restoration industry.

Water Damage Assessment for Commercial Properties.

1/28/2020 (Permalink)

A SERVPRO technician working at a commercial building. SERVPRO Damage Assessment Practices.

Flooding and water damage events in Southwest Washington commercial properties are often complex with numerous issues that require a knowledgeable and flexible response. Whether we’re dealing with a relatively small water cleanup scenario or a large scale event, we work quickly to assess each unique situation and isolate the damaged area. In many instances, normal operations can continue in a temporary space while we restore your facility.

Restoring Commercial Properties Presents Unique Challenges

Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need.

About SERVPRO of Longview/ Kelso

SERVPRO of Longview/ Kelso, specializes in the cleanup and restoration of commercial and residential property after a water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Have a question?

Call us today (360) 703-3884

Protecting your Home from Secondary Damages.

1/28/2020 (Permalink)

A roof during a rain storm. A residential home as the rain drains off the roof.

There are lots of different issues that could cause damage to your home; Roof damage is one of those. Damage due to storms is the most typical, but there are several things that could cause the damage to your roof some being more visible than others.

It is always good practice to have your roof inspected every 10-12 years, unless there has been a specific issue that may have caused a reason to check it sooner such as a severe storm, hail, or some other sort of natural disaster.  Unfortunately, when your roof becomes damaged it can lead to bigger issues that may ultimately cause water damage to the interior of your home.

Here we mention a few things to look for when you are inspecting your roof:

  • Loose or missing shingles: this could be caused by high winds, improper installation, or simply wearing out over exposure to the elements through the years. Loose nails can also leave a hole in the shingle that water can find its way through as well.
  • Poor installation of the flashing. "Flashing" is the metal that is placed in the sections where the roof meets the walls, or in the valleys. This must be installed properly to divert water from the roof.
  • Gutters that are not placed with the right pitch, or that have seems that are not sealed properly can also cause water to back up and then overflow into the house causing water damage to ceilings and/or walls. Not having gutter guards to keep leaves and debris from collecting in the gutters can cause overflow of water that can result in damage to your roof and other areas of your home as well.
  • Rotted fascia or soffit can also be an area that allows water to intrude.

If you suspect that you may have roof damage causing water damage to your home please feel free to contact us at (360) 703-3884 and we will be happy to assist you.

SERVPRO of Longview/ Kelso will be there for all of your home repairs or accidents.

Cold Weather Storms Impacting your Home.

1/28/2020 (Permalink)

Caulking gaps between wood. Winterizing your property can save you from more then just a high energy bill.

It has been a cold winter season this year in Southwest Washington. However, the heating season is not over yet. Cold temperatures can create a negative impact on your home and property. It’s key that you take the necessary precautions for your home not only for cold weather, but for storm season as well in order to limit potential risks and damages. When doing routine maintenance, it’s always better to be prepared and go the extra step to insure that you are limiting risks of damage. It’s important to be thorough while inspecting your building.

  • Basements and crawlspaces in your home can be areas where heat escapes.  Be sure to seal and insulate around any HVAC ducts, basement windows, and any exposed pipes.
  • Try installing foam-rubber gaskets behind electrical outlets & switch covers on exterior walls.
  • If you don’t use your fireplace, plug the flue with an inflatable plug, or another item, that is safe and limits possible water to entry into your home.
  • Make sure you replace any broken windows, re-putty any loose window panes, seal around windows and door trims, or use weather stripping for windows that are opened.  This minor step can make a world of difference in heat efficiency and preventing water intrusion.
  • For attic spaces it’s best to weather strip & insulate the access door properly, seal around your chimney with metal flashing or a high temperature sealant, seal around plumbing vents, seal any holes between the heated space of your home and the attic, and don’t forget to insulate any exposed water pipes!

If water damage occurs in your home due to extreme weather or any other means, make sure to call the restoration team at your local SERVPRO of Longview/ Kelso. Our technicians are trained and experienced in dealing with not only average water damage but storm water damages to buildings as well. Give SERVPRO of Longview/ Kelso a call today for your building damages at (360) 703-3884.

Where there is smoke, there's soot.

1/21/2020 (Permalink)

Smoke and soot damage is corrosive. Rule of thumb- If it is smoke it is acidic. So don't delay and call us today!

Did you know long after a fire has been put out, it can still threaten your household and the people living in it with smoke damage that it leaves behind? 

As the smoke travels through your home, the chemicals and soot it caries cling to walls, floors, ceilings, cloths, furniture and appliances. Even after cleaning up with traditional materials, unseen traces of smoke remain locked deep in tiny crevices and fibers of whatever it came in contact with.

The Hidden Dangers of Smoke and Soot Damage

As fire consumes wood, textiles, synthetic material and plastics, it creates thick plumes of smoke that spread throughout the burning structure.

Below is a list of damages that smoke can create if not completely removed after a fire: 

  • Corrosion of Metal house parts- Iron can weaken with rust when constantly exposed to water. When a fire occurs and caustic substances are added to the mix, the rusting process becomes even more rapid.
  • Appliance failures- Appliances have plenty of sensitive metal parts in them. When smoke passes through their ventilation and exhaust panels, it can come in contcat with the circuit boards and other critical components. Over time, the soot and chemicals aid corrosion, destroying your electronics from within.
  • Damage to Artwork- Artwork can suffer profound damage when exposed to thick smoke and left untreated afterwards. Paintings can be ruined by paint discoloration. The same goes for stone sculptures which can develop color irregularities over time. Smoke and soot's corrosive particles can also get trapped in tiny pores on the surfaces of sculptures, weakening them and making them more susceptible to chipping and breakage.
  • Weaker Woodwork- Wooden floors, walls, ceilings and furniture can degenerate under the corrosive influences of soot and smoke particles left behind after a fire.  

Smoke is caustic in nature. Little by little, it's residue can eat away at the surfaces where it landed. Creating corrosion to metal, glass and plastics. The heat of a fire opens the pores of substrates and drives the soot particle deeply into the outer layers of the substrates affected. Soot when combined with water or higher humidity conditions exponentially increases the acidic strength and thus the damage is very aggressive. 

In a lot of cases, you'll need specialized help from a fire damage restoration service provider to get things back to normal. The more time you wait, the damage will increase. This is why SERVPRO is here to help you with the cleanup and restoration. Once we begin our work, the main priority will be to prevent the damage from getting worse. At SERVPRO we use a special formulated cleanser, designed to reverse most of the damage. Our technicians have the training and expertise required to clean and reverse the damage after a fire.

To remove the smell of smoke and any remnants of soot from your household, rely on a professional fire damage restoration service. Damage escalates, and restoration costs increase when you delay the cleanup process.

So don't wait to contact SERVPRO of Longview/ Kelso (360)703-3884. So that you can go back to your normal lives "Like it never even happened." Our office is ready to take your call at anytime.