Recent Posts

Control the Water Damage

1/12/2021 (Permalink)

The Owner Cleaning up some Water Damage The Owner Cleaning up some Water Damage

As you are aware, accidents of any kind can happen at any moment and water damage in your home or business can strike when you least expect it. When it does, do not let the situation control you. You make sure you control it. One way to do just that is to call in the pros. SERVPRO to be exact. SERVPRO has been working directly with many insurance companies for the past 45 years. Your insurance company is probably one. Now as a homeowner, when something happens in our home, our first response is to do something to start the process to make it better. So when an accident happens that results in water damage, here are some helpful tips to perform, after you call us and before we arrive.

  • Shut off the water source if possible.
  • Remove excess water by mopping.
  • Place aluminum foil or wood blocks under furniture legs.
  • Do not use regular vacuum to remove water.
  • Do not turn on ceiling fixtures if ceiling is wet, and keep away of areas where ceiling are sagging from retained water.
  • Do not leave books, magazines or other colored items on wet carpeting.
  • Hang furs and leather goods separately at room temperature.
  • Remove oriental or other colored rugs from wet carpeting.

Performing these tasks could help further damage to your home. 

Your locally owned SERVPRO can be reached at (360) 703-3884

Fire Facts

1/12/2021 (Permalink)

Smoke and soot is very invasive and can penetrate various cavities within your home, causing hidden damage and odor. Our smoke damage expertise and experience allows us to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action.  

Smoke and soot facts:

  • Hot smoke migrates to cooler areas and upper levels of a structure.
  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  • The type of smoke may greatly affect the restoration process.

Different Types of Smoke

There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of Longview/Kelso will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:

Wet Smoke – Plastic and Rubber

  • Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke – Paper and Wood

  • Fast burning, high temperatures, heat rises therefore smoke rises.

Protein Fire Residue – Produced by evaporation of material rather than from a fire

  • Virtually invisible, discolors paints and varnishes, extreme pungent odor. 

Our Fire Damage Restoration Services

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage.  We will also treat your family with empathy and respect and your property with care.

Have Questions about Fire, Smoke, or Soot Damage?
Call SERVPRO of LONGVIEW/KELSO Today – 360-703-3884

No Fire Desire!

1/12/2021 (Permalink)

Kitchen Fire Kitchen Fire

If a house or business sustains fire damage, proper cleanup is crucial as the ash, soot and water will wreak havoc on what remains.  It’s bad enough there was a fire, but the water and chemicals used to extinguish it can cause secondary damage.  The remnants will continue to do damage long after the flames are extinguished.

The average person will attempt conventional cleaning methods like renting a steam cleaner and using common cleaning agents available at the store.  Unfortunately, this will barely make an impact on the problem and could cause bigger issues.  Chemical agents could react with the residue and cause permanent damage, and in some cases, they may cause toxic fumes.  Fire damage cleanup is one of the most difficult jobs out there, and it should be left to a certified SERVPRO professional for the best results.

When selecting a firm that does the restoration, consider what type of training they have. Do they have health and safety certifications? Are they experienced in a wide range of repair? Do they have proof of proper insurance and licenses?  The company that has the Institute of Inspection, Cleaning and Restoration Certification (IICRC) fire and smoke restoration Certified Firm meets all of these expectations and conditions. An IICRC-certified firm at SERVPRO of Longview/Kelso, understands the need for a quick response.  Immediate action is necessary because the longer the delay, the harder and more costly the job will be as reactions within the damaged material can continue to occur. The fire may be gone, but the ash, soot and smoke odors that remain can continue to do harm. We will use our knowledge of fire restoration to accurately test the damage and apply the proper repair techniques to bring the items back to preloss condition when possible.

Also, when hiring an IICRC certified firm you can be sure that they are up to date with the latest technologies and techniques. In order for these firms to keep their certification, they are required to take continuing education programs.  So when confronted with fire damage cleanup, choose an IICRC-certified professionals. Choose SERVPRO of Longview/Kelso. 360-703-3884

SERVPRO is Certified!

1/8/2021 (Permalink)

IICRC Logo Hire the company that will insure your home is properly restored SERVPRO of Longview/Kelso (360)703-3884

The IICRC, or the Institute of Inspection, Cleaning and Restoration Certification, is the non-profit certifying body for the cleaning and restoration industry. Standards are important to the cleaning, inspection and restoration industries and your locally owned SERVPRO because they benefit public health, safety and the environment.

It's important when hiring a company that you make sure that the company, and employees have the proper training to ensure that the job is done to industry standards. The mission of the IICRC is to establish and advance globally recognized standards and certifications.

SERVPRO of Longview/Kelso is an IICRC certified restoration service provider. The institute of inspection, cleaning, and restoration certification (IICRC) creates the standards for the restoration industry and provides training and certification. IICRC certified firms have the right to display the IICRC certified logo.

IICRC Certified Firms Must:

  • Present accurate information to consumers and conduct business with honesty and integrity.
  • Require a technician on all jobs who has been formally trained and passed all required tests.
  • Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.
  • Maintain liability insurance to protect all parties in the event of an accident.
  • Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.
  • The IICRC Develops the Standards for the Restoration Industry.

The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.

Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.

SERVPRO of Longview/Kelso specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. We believe in continuous training: from initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.


  • AMRT - Applied Microbial Remediation Technician
  • ASD - Applied Structural Drying Technician
  • CCT - Carpet Cleaning Technician
  • FSRT - Fire & Smoke Damage Restoration Technician
  • IICRC Certified Firm
  • RRRP - Lead-Based Paint Activities and Renovation
  • WRT - Water Damage Restoration Technician

Covered from the Storm?

1/6/2021 (Permalink)

The rain is no stranger, to the residents of the Pacific Northwest. We experience heavy down pours and steady rain fall in 8 of the 12 months.

Water Damage can be ravaging to your home, whether you’re dealing with rain water invading your basement or a pipe burst from the upstairs bathroom. Addressing the damage quickly is important and having the understanding of what you are covered, for the water damage, is also very important.

The Highly-Trained Restoration Specialists here at SERVPRO put together a couple helpful tips to inform homeowners of Cowlitz County and surrounding areas:

Insurance policies won't cover all water damage.

Most homeowner’s insurance policies are extremely specific about the types of damage they cover. Policies often times only cover damage caused by broken pipes or appliance failures and generally will not cover damage caused by natural disasters or rain water, also known as ground water. If you’re concerned about your home’s risk for floods or live in a area where pooling water can affect your home, you will need to contact your insurance agent soon and go over your homeowners policy. We understand budgets, we are all on one, but we highly recommend that you have a local insurance agent with local ties, an office where you can go sit face to face and go over your coverage’s.

Contact a Professional Water damage and Restoration Company.

When it comes to water damage, many homeowners believe they can simply clean up the mess themselves. While this may be true for small leaks, it can present a major safety hazard. Water quality matters and the steps required to clean up water damage from an overflowing toilet or rain water from the ground outside differ from those used to clean up a burst pipe. Remember, contaminated water from the ground or sewer water from a toilet can contain bacteria, viruses, and other harmful substances.

Don’t let water destroy your home. Contact the water extraction experts at SERVPRO of Longview/Kelso as soon as you notice a problem and let the professionals handle your home’s restoration. For more information on their mold remediation and biohazard cleanup services, visit their website and call (360)703-3884 to schedule an appointment.

Report the Damage Quickly

Water may not always appear as a major problem, but it’s critical that you report the damage as soon as possible to your insurance company. The sooner the problem is reported, the faster your insurance agent can begin getting the home restored. In turn, reducing the risk of mold and mildew growth throughout your property.

Fire Extinguisher

1/5/2021 (Permalink)

One could argue that fire extinguishers are just as important as the smoke alarm. Having a smoke and/or fire alarm in a home or business is very common but do you have a fire extinguisher in your home or business and know how to properly use it?

Being prepared is extremely important. Fire extinguishers are essential as they are the most commonly used device for fire protection. In many cases they're the first line of defense and can often contain or extinguish a fire, and prevent costly damages. 

They are often overlooked devices but they can be a key component in keeping you and your family safe and possibly alive during a fire emergency. Although they're only suitable for use on small fires, extinguishers are nonetheless a crucial piece of equipment in combating a home or workplace fire. Larger fires need the attendance of emergency services.

It's important that everyone in your household and your employees have the proper training and education to use a fire extinguisher. 

Do you have the proper type in your home, business, or other places that may require a certain one?

Here is a link of the five primary types of fire extinguishers, each designed to put out different kinds of fires.

A Few Key Tips Everyone Should Know:

  • It's a good idea to have multiple fire extinguishers around in your home or business depending on the size.
  • The kitchen, garage, main workspaces, and warehouses are all places that should have one.
  • Although there are many different types for various classes of fires, it's important to provide the right type depending on your business. 
  • A common ABC Extinguisher will put out just about any kind of fire except hot metal fires, in which case you would use aClass D.
  • Fire extinguishers should be placed in a clear, un-cluttered, and opened area where everyone knows how to locate them.
  • Extinguishers should always be up to date, tested annually, and properly inspected. 
  • As always have your emergency fire escape plan ready and if the fire continues to grow despite your fire extinguishing efforts, exit and call 9-1-1 immediately. 

SERVPRO of Longview/Kelso is proud to serve in our community and we are always ready to help in the event of a fire. SERVPRO specializes in smoke and fire damage cleanup and restoration. We are locally owned and operated and can be reached at (360)703-3884.

House fire tips

1/5/2021 (Permalink)

SERVPRO techs cleaning ceiling after fire Here to Help

Heating the house, the holiday decoration, winter storms and burning candles all contribute to the increased risk of home fires during the winter months. Fires can be concerning for homeowners and property managers all year-round, but it is the winter months that are especially concerning so right now is a good time to make certain you are properly prepared. The rate of home fires rise during the winter. 

A few things you can do now to ensure the safety of your family.

  1. Have two fire extinguishers in your home. One in the kitchen and one in the garage.
  2. Establish and practice a fire escape plan with all members of your home.
  3. Guarantee that your smoke detectors are working.
  4. Make sure everyone knows how to call 9-1-1.

Our fire technicians here at SERVPRO are highly trained in fire restoration and cleanup. To handle your home, contents, and air quality. Ensuring the cleanup is thorough and your things are fully restored to their pre-fire conditions. Here are some of the cleaning and services we provide:

Structural Cleaning

Structural damage in a fire can affect almost every aspect of a home, including floors, walls and ceilings. By performing initial testing, we can determine the severity of the damage and what equipment we will need to utilize for restoration. We can provide restructuring, cleaning and even paint preparation for most surfaces in the home.

Content Cleaning

Using wet and dry cleaning equipment, we are able to restore many of your home’s contents during the process as well. This is often more cost-effective than replacing your items and allows you to keep your belongings intact. We can fully clean and deodorize many items, such as kitchen wares, furniture, collectibles, and much more.

Deodorization Services

The lingering odors from a fire are not just a nuisance they can be dangerous, too. Making it vital that the air is scrubbed and purified properly following a fire. Thankfully, we have the technology and expertise to handle this for you, so you do not have to worry about the health of your family due to poor air quality in the home.

If you’ve been affected by a fire, SERVPRO of Longview/Kelso can help you recover. Give us a call right away to minimize furthering damage (360)703-3884.

Winter's thaw

12/9/2020 (Permalink)

Crazy to think, but snow is weight and when freezes and turns into ice, the weight multiplies. Too much snow and/or ice on a roof can cause it to collapse. Also, roof leaks may occur when the snow or ice starts to thaw causing water to drip into your living space. Making a plan to protect your home from damage caused by this can be beneficial.

Here are a few ways to prevent damage to your roof, basement, crawlspace and sidewalk:


How much snow can your roof handle?

Flat and low-slope roofs accumulate more snow and ice, while melting snow runs off of steep sloped roofs. Ice and snow also tend to pile up on porches and places next to a taller section of the house, especially during high winds. Unless the roof structure is damaged or decayed, most residential roofs can hold 20lbs per square foot of snow before they become stressed.

The best way to prevent damage is to remove snow from roofs, covered patios, carports and awnings. 

Basement, Attics, and crawl space

Once you notice water damage, repair rooms promptly to prevent mold from growing.

  • On the roof check for loose or missing shingles.
  • Check the attic, basement, or crawlspace for leaks, signs of moisture damage, and standing water.
  • Clean and clear the gutters and ensure they are functioning properly.
  • Check siding, windows and doors to ensure no areas have come loose or that water has seeped in.


Homeowners are legally obligated to clear their sidewalks of ice and snow but while your out there it's a good time to check that the nearest storm drain is clear of debris, because when everything melts it can potentially cause flooding.

If you experience any type of water damage, simply call SERVPRO of Longview/Kelso (360)703-3884. We will happily answer your question. Some questions may require us to look at it, and we can do that too. We are here to help. We hope you all have a safe and warm winter!

Homeowners Insurance

12/9/2020 (Permalink)

Do you have homeowners insurance? Do you have enough insurance to cover you in the event of fire or water damage?

You've probably heard it time and time again: your home is one of the largest financial investments you'll make in your lifetime but it's also an investment that's vulnerable to numerous risks. Home insurance offers peace of mind, with homeowners insurance, you can sleep a little sounder at night knowing that you have a veritable safety net if anything ever happens to your largest investment.

Coverage can include temporary housing after a disaster.

If your home is rendered uninhabitable after a fire, flood or say a brutal hailstorm, additional living expense coverage could help pay for temporary living costs while your home is being restored. These costs may include hotel expenses or interim housing, food, laundry, dry cleaning and even storage space.

A homeowners insurance policy covers the cost to restore the home's structure if the damage falls under the scope of the policy. The amount of coverage on the policy determines how much the insurance company will pay toward rebuilding the house, so you want to make sure that amount of your home covers far exceeds what the home is worth and how much you owe on it, if it is not paid for. The insurance company should calculate the amount of necessary coverage for you. By insuring the structure of your home, you are protecting yourself financially should damage occur.

  • Pays to replace belongings or have them professionally cleaned/restored.

A standard home policy also covers your belongings in the event of serious damage. Even if you feel like you don't own much, replacing all your belongings would add up quickly. You need a homeowners policy so you don't have to go without the necessities and luxuries that you have inside your home., including various valuable, expensive, and important belongings such as documents, jewelry, clothing, appliances, and furniture.

  • Fulfills mortgage contract.

Many homeowners carry a mortgage on their homes. If you are one of those mortgage-carrying homeowners, your contract likely requires a homeowners insurance policy. The lender has a financial liability in your home, which is the reason for requiring insurance. Most companies will place an insurance policy on your home if you don't have your own homeowners policy, so skipping out isn't an option. 

When your home gets damaged, the emotional and financial strain of rebuilding your house and reinstalling the contents is painful, and difficult to do alone. SERVPRO of Longview/Kelso has a great understanding of this and will work closely with you and  your insurance company every step of the process. 

If you've experienced any unforeseen circumstances that have affected your home, don't delay on contacting SERVPRO (360)703-3884.


12/8/2020 (Permalink)

An Emergency Ready Profile, ERP, is the best way to reduce business interruption following a disaster and is a “plan for it now” way to know what to do and what to do and who to contact in advance. An ERP for you business is actually a very important key to timely mitigation and will help minimize how water and fire damage can affect your business.

The Emergency READY Profile that is conducted by a SERVPRO of Longview/Kelso here in our area and solely by SERVPRO as a whole, puts a business in an advantage. The ERP is a no-cost assessment to your facility. This means there is no need to allocate funds thus giving you a great value at no cost. A concise Profile document that contains only the critical information needed in the event of an emergency. It will take a little time to complete, depending on the size of the building and can be performed with a facilities manager or department head.

 An ERP is a great guide to help businesses get back to functioning, making revenue and getting employees back to work and into the building following a disaster. It will help minimize the amount of time your business is inactive by having an immediate plan of action. An ERP will save you time. It will also establish SERVPRO of Longview/Kelso as your disaster mitigation and restoration provider.

SERVPRO is an industry leader in mitigation and restoration that the insurance industry has respected and chosen for more than 45 years.

Having a quick reference of what to do, how to do it and who to call provides solutions in advance of an emergency so that during the emergency you are “Ready for whatever happens.” Give us a call today and set up your zero-cost ERP (360)703-3884.