What our Customers say...


Love the entire team at SERVPRO. Whenever we have a client in need they are there to help and truly make it "Like it never even happened." The staff here are the best and easiest people to work with and they do so much for our communities. They are hard working and generous with their time and hearts. Truly blessed to know them and work with them.

Very respectful employees. The lady's are so sweet and always smiling and talking so proudly of their peers and ready to help and answer questions when we needed them. Office staff are so nice as well!! GREAT company.

Great Company. Great Marketing Team. Always respectful and nice, always smiling and happy. Great Techs and Management Team as well.

The staff from SERVPRO came out the same day and inspected the damage. Staff was great, helpful, respectful, communicative. Super pleased from start to finish. They cleaned up the smoke and soot damage fast CHOOSE SERVPRO!

Great company with a quick response to our commercial water loss in a small office building. We appreciate their business.

SERVPRO of Longview Kelso remediated a situation in my home. The work was done flawlessly and with great care. It was done quickly and the employees were both friendly and very clean. I would recommend them to anyone.

From beginning to end, this was a great experience. They operated with patience as I asked questions, were always punctual, and were very efficient about the work that needed to be done. Linda was very kind, courteous, and knowledgeable. Overall, they made what could have been a bad situation over the holidays, a workable situation, and I am very appreciative.

I've been employed at SERVPRO for a 1 1/2 year's now. The location and establishment of the business is wonderful. Working in the restoration industry is a very rewarding career that offers a lot of potential for growth. The staff here are very nice and always eager to help. I've enjoyed my time at SERVPRO of Longview/ Kelso. The Owner Ryan Grady, is unlike any other employer I've ever worked for and is incredibly understanding and caring of his employees.

Due to a faulty furnace, all three floors of my family's home became covered in a layer of black soot. The process of figuring out what to do about the situation was very overwhelming. When the team from SERVPRO of Longview came to our house, they knew exactly what they were doing and took over. The staff was very friendly and respectful. They were here for several days and by the time they left, the house was spotless and shining! They didn't miss a thing.

A huge thanks to Linda for being so helpful and bringing in such a great and well trained team!

SERVPRO did a great job, they were knowledgeable, completed all work as scheduled and our tenant moved right back into the commercial space! Really satisfied with the services provided!

Professional and caring water and fire restoration.

I work for a property Management company in Longview and we have worked with SERVPRO for many of our units. They are always very nice to work with and take pride in their job. They respond quickly and take care of the problem right away. I have been very impressed with the services they provide and would highly recommend them for restoration and remediation needs. Hector and Natalie have been great to work with directly. Thank you for your great customer service!

SERVPRO Longview took care of us after our fire. Even now that we are 8 months past our fire they are still working with us to recover our losses as we find more that was destroyed. Thanks SERVPRO Longview and crew.

My office was a victim of a fire about a year ago and SERVPRO of Longview, Wa. was there immediately the next morning to start the assessment and cleanup process. They were particularly aware and concerned about the well being of my employees and they quickly worked to dissipate the smoke and start the clean up process. Their communication with me and the insurance company was superb and it allowed us to continue conducting business through the cleanup construction process with very little inconvenience. Thank you SERVPRO!

What I thought might be something serious turned out to be nothing more than condensation due to high humidity. Hector took readings and inspected and said the problem could be remedied with a dehumidifier. He is a totally professional and personable man with a genuine desire to help. He charged me nothing, but he gained an advocate and a fan.

Very easy to work with and quick to respond, Shawn, Hector and Ryan are excellent

I had a drain back up in my basement and they were here within 15 minutes. Sucked up the water, put in air dryers, hauled away wet carpet and diagnosed the issue. It took 1 hour from phone call to completion!

SERVPRO was able to come dry out our kitchen leak the following day from our first initial call. Speedy, friendly, and even willing to come out on a Sunday! We were recommended to use SERVPRO from Heritage Construction in Longview.

Braden, David, Linda, and Hector were the professionals that came to our home. I would recommend any of them again to any of our friends needing your services. Please relay our thanks and appreciation to each of them, they were above exceptional.

Very professional and courteous! 

The SERVPRO staff was extremely helpful and courteous. I appreciate their hard work and dedication to help out in our situation.

Working with people that know what they are doing is wonderful. Mike and the other technician were exceptional.

They were wonderful and on time. Linda and Martha were very professional and extremely courteous.

Thank you for all your help. Please thank Hector for the great job he and his crew did.

Ryan and his team are an exceptional example of great service and dedication to helping solve any flooding cleanup problems. They were speedy and responsive to all questions and worked well with our insurance company. I would highly recommend them to anyone that needs water cleanup.

Pat Spencer 1 review

a month ago- My sewer line backed up this last May and flooded a bathroom, bedroom, and family room in my basement. SERVPRO came out that evening and began the clean-up process. They returned the next day, packed up everything and moved it out. All of the carpet and flooring had to be removed and it was determined that there were asbestos tiles under the carpet. SERVPRO worked closely with my insurance company and arranged to have the asbestos removed. Throughout this process they came daily to monitor the air quality and to make sure everything was drying. After all of the repairs were completed and new flooring installed SERVPRO came back and moved everything back into my basement. Everyone that I dealt with was very professional and helpful. I’m not sure how I would have navigated this whole process without the help and guidance of Hector and his team at SERVPRO. I highly recommend this company.

Very impressed with all of the staff during a very stressful time. Everyone was very compassionate and helpful.

Hector and his assistant came out to a situation for me today. Fast, professional and even made me laugh in a stressful situation. I’m so grateful for them.

Professional and friendly staff. Thank you.

The crew at SERVPRO did a fantastic job today working on the concession stands for Kelso Baseball. Thank you!!

Amazing customer service and quality work performed quickly!

SERVPRO saved us in a very difficult situation. After attempting to work with another restoration company (because in a crisis you call the first number you see without research) SERVPRO was hired in their place and the differences were seen right away. This company is professional, timely, and got the job done without instruction. I am so incredibly thankful that this company came out and not only saved my home but my sanity. They did their jobs so well and made me feel calm for the first time since our water line burst. Never would I recommended anyone other than SERVPRO in these types of situations. They are the people you never want to have to call but if I ever had to again, I would call SERVPRO in an instant. (But hopefully that will never happen). Thank you Linda and the whole team!!!!!

In December 2016 Hector and his team undertook a really stinky job for us - clearing nearly 2 feet of sewage from underneath one of the rentals we manage. The SERVPRO team did a spectacular job, keeping in touch with us, and the Owner on an almost daily basis. this job took 2 weeks - but could have been much longer and much worse had it not been for SERVPRO's expertise. You guys are awesome! Gayle Sims, Catlin Properties Inc

This company does amazing work and provides fantastic service. Roots Academy had a flood in the early morning hours around 4:30 am which caused havoc for our team. This problem could have been massive if it wasn't for SERVPRO's amazingly quick response and diligent work. We made the call around 5:15 am, and they were on scene within 30 minutes going right to work. Not only did they relieve our stress but they did it with a smile on their face. The whole SERVPRO team was excit...ed to be there and made us feel much better about the whole situation - they showed that they truly cared about us. I am so thankful for Ryan Grady and his amazing team for all of the help they have provided us during this unfortunate situation. I would recommend them every single time I am given the opportunity! Thank you SERVPRO from myself and all of Roots Academy.

Just wanted to give you & your amazing employees a shout out. Our basement has flooded twice just in one month. Both times you arrived promptly & your employees explained the whole process throughly & answered all of our questions. Not only were they extremely knowledgeable but very compassionate! I wouldn't hesitate one second to recommend your company to anyone needing these types of services. Jesse & Eric were absolutely fantastic today & went above & beyond!! Thank you very much!

SERVPRO came to us at the worst time in our lives. They were so kind, caring and respectful. They did an amazing job. I don't remember much of that day but I do remember how understanding they were of our situation and am grateful to them for that. They are an amazing group of people. Everyone of them. Thank you so much.

Thank you Linda and Eric from servepro longview. You guys did an excellent job. we are very pleased with the work you did on cleaning out our crawl space.

"Good People"

“When our kitchen flooded SERVPRO came and was very friendly, professional and efficient. Highly recommend them”.

Shawn is the Best!!!