Recent Posts

What is Black Mold

11/1/2017 (Permalink)

Mold Remediation What is Black Mold When a musty moldish smell fills the air in a room/home, you could have a mold issue, Call SERVPRO or Longview/Kelso before it becomes a problem.

You may have seen sensational news reports that warn about the dangers of “black mold” or “toxic mold”. These reports can be alarming and confusing so it’s beneficial to get the facts to better understand mold.

Stachybotrys chartarum is the type of mold often called black mold, and it does produce allergens and irritants. However, many types of mold can produce allergens and irritants. Treat any mold with caution – stay out of affected areas and don’t touch or disturb the mold.

Learn more about mold and what to do until help arrives by visiting Mold Damage Tips

How Do I Tell If It’s Black Mold?

Since many types of mold can cause reactions, you should contact us regardless of the color or type of mold. In many instances, multiple types of mold may exist in the same house or structure.

Understanding Mold

When water intrudes into your property, mold growth can start in as little as 48 hours. Consider the following mold facts:

  • Mold is present almost everywhere, indoors and outdoors.
  • Mold spores are microscopic, float along in the air, and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or a pet.
  • Mold spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water. These colonies may produce allergens and irritants.
  • Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise the mold may return.
  • Mold often produces a strong, musty odor, and that odor can lead you to possible mold problem areas.
  • Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent.

How A Water Restoration Technician Assists After Disaster

11/1/2017 (Permalink)

Water Damage How A Water Restoration Technician Assists After Disaster Call 360-703-3884 when you are in need of our professional service.

A SERVPRO water restoration technician has an extremely important job when a businees or home is affected by excess moisture or fluid. Our certified professionals can quickly reverse the extensive damage that a flood, a pipe break or sewage backflow can cause, and save as many items as possible in the process. And when dealing with contaminated fluids, especially when it has pooled in the home, only certified professionals should be allowed to manage the cleanup. Attempting to perform cleanup efforts without expert assistance can lead to injury or illness, both of which can be severe.

A SERVPRO certified water restoration technician is on call around the clock, except for those times when an entire community has been affected by a major disaster. As soon as a professional is on site, they will assess the situation and determine what items need immediate rescuing. If fluid has pooled in areas around the home, then pumps will be used to remove it.

The amount of damage water can cause is amazing, and often underestimated by business owners and homeowners. Excess moisture is bad enough, but when a business or home is flooded or hit with a plumbing disaster (like a burst pipe), the situation can quickly get out of hand. There’s a reason why these incidents are among the most expensive problems a homeowner can face. Contaminated water not only creates immediate structural problems, it can leave serious biological threats behind after it has been removed.

Floods, sewage backflows, and other sources of contaminated fluid usually cause the worst damage. Dirty water is filled with all kinds of deadly substances, ranging from chemical residues to animal feces to parasites. Bacteria, viruses and fungi grow explosively in contaminated fluid, and severe health risks, like salmonella and hepatitis, are common in flood waters.

This problem is compounded by the composition of most businesses and homes, which are filled with organic materials. Drywall, wood and the matter that is trapped in carpet fibers are just a few examples, and they can give pathogens room to grow. Within 48 hours, mold may begin creeping behind the walls and releasing spores, and any organic materials that have been soaked through by contaminated fluid will usually have to be destroyed.

We, SERVPRO, will dry the business or home quickly and apply antibacterial, antiviral, and antifungal agents to all surfaces that had contact with the water. This ensures the family can return to a safe home, and not one harboring a collection of deadly pathogens.

No one wants a house fire.

11/1/2017 (Permalink)

Fire Damage No one wants a house fire. Kitchen fires are the number one location as to where a fire starts. If we are needed, call 360-703-3884 and let us help you.

If a house or business sustains fire damage, proper cleanup is crucial as the ash, soot and water will wreak havoc on what remains.  It’s bad enough there was a fire, but the water and chemicals used to extinguish it can cause secondary damage.  The remnants will continue to do damage long after the flames are extinguished.

The average person will attempt conventional cleaning methods like renting a steam cleaner and using common cleaning agents available at the store.  Unfortunately, this will barely make an impact on the problem and could cause bigger issues.  Chemical agents could react with the residue and cause permanent damage, and in some cases, they may cause toxic fumes.  Fire damage cleanup is one of the most difficult jobs out there, and it should be left to a certified SERVPRO professional for the best results.

When selecting a firm that does the restoration, consider what type of training they have. Do they have health and safety certifications? Are they experienced in a wide range of repair? Do they have proof of proper insurance and licenses?  The company that has the Institute of Inspection, Cleaning and Restoration Certification (IICRC) fire and smoke restoration Certified Firm meets all of these expectations and conditions. An IICRC-certified firm at SERVPRO of Longview/Kelso, understands the need for a quick response.  Immediate action is necessary because the longer the delay, the harder and more costly the job will be as reactions within the damaged material can continue to occur. The fire may be gone, but the ash, soot and smoke odors that remain can continue to do harm. We will use our knowledge of fire restoration to accurately test the damage and apply the proper repair techniques to bring the items back to preloss condition when possible.

Also, when hiring an IICRC certified firm you can be sure that they are up to date with the latest technologies and techniques. In order for these firms to keep their certification, they are required to take continuing education programs.  So when confronted with fire damage cleanup, choose an IICRC-certified professionals. Choose SERVPRO of Longview/Kelso.

WHOOPS! Will YOUR Carpet Shrink?

11/1/2017 (Permalink)

Cleaning WHOOPS! Will YOUR Carpet Shrink? SERVPRO also specializes in Professional Carpet Cleaning. 360-703-3884

It's an interesting question. The last thing you need is an expensive carpet shrinking after it has been cleaned - thus rendering it, well possibly useless! You may want a carpet cleaned for health reasons, the visual aspect or even after decorating a room?, and why not - it's a sensible thing to do, but disasters can happen! On a professional level we have seen many shrunken carpets, and we usually hear that they cannot contact the cleaning company who carried out the cleaning, which isn't good. So to avoid the stress, anger and worry of this, we need to know why this is happens.

What, carpets can shrink? There are general 2 types of carpet that can shrink: Axminsters & Wiltons. A genuine axminster carpet will have a wool face fibre (the bit that you walk on) and a jute backing yarn (the woven bit on the back) that interweaves with the wool fibre. It's pretty hard to shrink an Axminster but when the jute becomes wet through poor cleaning, then the backing could shrink. The wiltons that can shrink are what we call Belgian Wiltons, because traditionally a lot of these are made of a polypropylene face fibre - with a jute backing, just like the axminster (this is opposed to a good quality wilton which is made of wool). But because the polypropylene cannot hold on to hardly any moisture, it goes straight to the bottom of the pile into the backing, and shrinks the carpet. To check if you have a belgian wilton, peel back your carpet, and see if the pattern is duplicated and visible on the back - the same as the face pile. It's not a 100% check because you may not have a polypropylene pile fibre - but if you do have this, get the cleaning company to double check prior to cleaning.

Why Do They Shrink? The main reason why they shrink is poor cleaning. What I mean is, it's either underpowered equipment or just bad technique. If the cleaning machine is cheap (and thus small) it cannot extract enough water out of the carpet, which means the carpet may then shrink. Bad technique could just be down to cleaners applying too much pre-spray cleaning agents, and too much water in the rinsing action. The physical action of why the carpet shrinks is the jute backing, when wet, essentially swell up and expand, thus needing more space and causing stress on the structure. It's this action that causes the shrinkage.

How Can You Avoid Them Shrinking? Well if you have a belgian wilton then it could still be cleaned - but it needs to be done properly and safely. But there lies the problem, how do you know how to get it done without it shrinking? By choosing a cleaning company that has extensive training on these issues is a good indicator of reliability, but one who also uses the most powerful machinery possible will usually ensure your carpet is safe.

Restoring Your Cowlitz County Commercial Property after a Water Damage Event

8/3/2016 (Permalink)

Flooding and water damage events in Cowlitz County commercial properties are often complex with numerous issues that require a knowledgeable and flexible response. Whether we’re dealing with a relatively small water cleanup scenario or a large scale event, we work quickly to assess each unique situation and isolate the damaged area. In many instances, normal operations can continue in a temporary space while we restore your facility.

Restoring Commercial Properties Presents Unique Challenges

Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need.

About SERVPRO of Longview/Kelso

SERVPRO of Longview/Kelso specializes in the cleanup and restoration of commercial and residential property after a water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Cowlitz County Smoke and Soot Cleanup

8/3/2016 (Permalink)

Smoke and soot is very invasive and can penetrate various cavities within your home, causing hidden damage and odor. Our smoke damage expertise and experience allows us to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action.  

Smoke and soot facts:

  • Hot smoke migrates to cooler areas and upper levels of a structure.
  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  • The type of smoke may greatly affect the restoration process.
  • Different Types of Smoke

    There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of Longview/Kelso will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:

    Wet Smoke – Plastic and Rubber

  • Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.
  • Dry Smoke – Paper and Wood

  • Fast burning, high temperatures, heat rises therefore smoke rises.
  • Protein Fire Residue – Produced by evaporation of material rather than from a fire

  • Virtually invisible, discolors paints and varnishes, extreme pungent odor. 
  • Our Fire Damage Restoration Services

    Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage.  We will also treat your family with empathy and respect and your property with care.

    Have Questions about Fire, Smoke, or Soot Damage?
    Call Us Today – 
    360-703-3884

    Cowlitz County 24 Hour Emergency Water Damage Service

    8/3/2016 (Permalink)

     Microscopic mold spores naturally occur almost everywhere, both outdoors and indoors. This makes it impossible to remove all mold from a home or business. Therefore, mold remediation reduces the mold spore count back to its natural or baseline level. Some restoration businesses advertise “mold removal” and even guarantee to remove all mold, which is a fallacy. Consider the following mold facts:

  • Mold is present almost everywhere, indoors and outdoors.
  • Mold spores are microscopic and float along in the air and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or a pet.
  • Mold spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water. These colonies may produce allergens and irritants.
  • Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise, the mold may return.
  • Mold often produces a strong, musty odor and can lead you to possible mold problem areas.
  • Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent.
  • If your home or business has a mold problem, we can inspect and assess your property and use our specialized training, equipment, and expertise to remediate your mold infestation.

    If You See Signs of Mold, Call Us Today – 360-703-3884

    Cowlitz County 24 Hour Emergency Water Damage Service

    8/3/2016 (Permalink)

    SERVPRO of Longview/Kelso is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

    We Answer the Phone Ready to Help. Call Today – 360-703-3884

    We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Longview/Kelso has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

    What to Expect

    When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

    Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?
  • About SERVPRO of Longview/Kelso

    SERVPRO of Longview/Kelso specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.